Manager, Richmond Pro Shop Operations & Customer Experience APPLY NOW

14140 Triangle Rd, Richmond, BC V6W 1B1
45000 - 50000 cad / year
Full time

Date: March 1, 2022

Position: Manager, Richmond Pro Shop Operations & Customer Experience

Hours: Full-time (40 hours per week), weekends & evenings required

Compensation: $45,000 - $50,000+, enrolment in extended health benefits plan, plus potential for additional profit-sharing bonuses

About Cyclone Taylor Sports:

Cyclone Taylor Sports (CTS) is Canada’s most established hockey equipment retailer opening our doors in Vancouver over 64 years ago, in 1957.

Fred “Cyclone” Taylor was one of hockey’s first superstars. In 1908, Lord Grey, the Governor General of Canada was so impressed with Fred’s skating ability he likened him to a ‘cyclone’ – the name stuck for the remainder of Fred’s hockey career. Cyclone Taylor played in four Stanley Cup Championships, one of which includes a win in 1915 with the Vancouver Millionaires.

CTS has four physical retail locations in the lower mainland (Vancouver, Richmond, Coquitlam, and Surrey), as well as a large eCommerce website that ships hockey and lacrosse equipment to all corners of the globe. Knowledgeable staff and exceptional customer service, combined with a huge selection of products offered at the guaranteed lowest prices, have allowed CTS to become one of the largest and most respected hockey retailers in Western Canada.

About the position:

The Manager, Pro Shop Operations & Customer Experience is responsible for the day-to-day operations of the CTS Richmond retail location. The successful applicant will be responsible for staffing, as well as working collaboratively with head office and the other retail locations on marketing strategies and inventory management. The Manager, Pro Shop Operations & Customer Experience, provides a memorable and exciting shopping experience for customers of all ages, and services a large customer base seeking regular skate sharpening.

Qualifications & Requirements:

Education & Experience:

  • At minimum, completion of secondary school
  • At least 2 years of experience managing in a retail environment, including supervising
  • employees
  • Or an equivalent combination of education and experience


  • Knowledge and passion for ice hockey and/or lacrosse is an asset
  • Experience and/or knowledge with skate sharpening is an asset
  • Familiarity with point-of-sale system operations
  • Basic computer skills (e.g., Email, Microsoft Word, and Excel)
  • Ability to problem solve
  • Excellent customer service
  • Organized


  • Scheduling staff for appropriate coverage
  • Completes payroll administration and bank deposits
  • Hiring and training staff (with support from head office)
  • Determining appropriate store layout and configuration to improve the customer experience
  • Stocking and merchandising of inventory
  • Provides excellent customer service in person and over the phone, including identifying
  • appropriate customer needs
  • Prepares regular updates to head office
  • Assists customers in hockey equipment fitting
  • Supports head office with team sales initiatives
  • Lead in skate sharpening for a large customer base
  • Involved in community partnerships related to hockey tournaments
  • Other duties as required

CTS offers a competitive compensation package (as noted at the top of the page), which includes extended health benefits, as well as staff discounts on hockey and/or lacrosse equipment.

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